ADMs & ACMs

Agency Debit Memos (ADMs) and Agency Credit Memos (ACMs) 

Agency Debit Memo (ADM) and Agency Credit Memo (ACM) are accounting documents used by Airlines to make adjustments to any payment irregularities in the issuance of tickets and other related documents.

ADMs/ACMs are issued by Airlines in BSPlink. The transactions are processed by the DPC to be included in the next available billing, taking into account the period allowed for the Agent to dispute ADMs. If the ADM is not disputed, the transaction is included in the Agent's next Billing Analysis.

In this Lesson we will explain some of the main reasons for which these ADM/ACM transactions are issued. We will also explain in detail how you can query, investigate them and dispute ADMs, in the period allowed, before being included in your Agency's Billing. 

Agent Credit Memo (ACM)

In the case where an Airline owes an Agent money, it issues an ACM to the Agent via BSPlink, setting out the details of the amount to be credited to the Agent.

Below are typical reasons a credit memo may be issued:

·  Over collection of fares and taxes

·  Unclaimed commission

Agent Debit Memo (ADM)

An ADM serves to notify an Agent that, unless there is some justification of the contrary, the Agent owes the issuing Airline money.

ADMs are issued through BSPlink by the Airline.

Below are typical reasons a debit memo may be issued:

·  Under collection of fares	·  Penalties	·  Undercharges
·  Unreported sales	·  Credit card rejections	·  Commission errors