Sign in
To sign into first
available area JI1234AA/AS
To Sign in to all six areas together JI*1234AA/AS
To Sign In to one area JIA1234AA/AS
To Sign in to more than one work area
JIB/C1234AA/AS
To move to another active work area
(area B) JM
To redisplay sign-in message JB
Sign Out
Sign Out of
an active area JO
Sign Out of
multiple work areas JOC/D
Sign out of
all work areas JO
ENCODING
AND DECODING
|
For more information, see HE
ENCODE or HE DECODE. FUNCTION
|
|
|
ENTRY
FOR ENCODE
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ENTRY FOR DECODE
|
|
City
|
DAN BRISBANE
|
DAC DXB
|
|
Airport
|
DAN JOHN F KENNEDY
|
DAC CDG
|
|
Country
|
DC FRANCE
|
DC AU
|
|
To know the currency of
country
|
DC SWITZERLAND
|
DC SA
|
|
State / province (US,
AU,CA,BR,AR only)
|
DNS US
|
DNS FLORIDA
|
|
Airline
|
DNA AIR FRANCE
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DNA LH
|
|
Equipment / Aircraft Type
|
DNE AIRBUS
|
DNE 747
|
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Hotel
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DNH MARRIOTT
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DNH EM
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|
Car
|
DNC AVIS
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DNC ZI
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Date Time
|
DDLON
|
|
Check Time Difference
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DDKWI 1130/DXB
|
|
|
|
|
|
|
AMADEUS ONLINE HELP AND E
SUPPORT
DISPLAY MAIN
HELP INDEX HE
DISPLAY SUBJECT INDEX HE FARES
HELP ON
TRANSACTION CODE HE
FQD
HELP ON PREVIOUS ENTRY HE/
ACCESS HELP
BY QUICKPATH HE
TICKETING
MOVE WITHIN A PAGE MS106
MOVE TO LAST HELP PAGE MP GG
WORKING
WITH A TIMETABLE DISPLAY
|
TIMETABLE DISPLAY
|
TN 20MAY PARKTM
|
|
TIME TABLE for specific carrier
|
TIME TABLE for specific
carrier
|
SCHEDULE
DISPLAY
|
BASIC SCHEDULE ENTRY
|
SN15DECKWIDXB
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SCHEDULE FOR SPECIFIC AIRLINE
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SN15DECKWIDXB/AEK
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|
|
|
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Basic Availability Entry:
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AN 10OCT KWILON
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|
Display Basic Amadeus
Availability (Today)
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ANDXB
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Display Availability by Date
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AN10NOVKWILON
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Display Availability by Date
& Airline
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AN10NOVKWILON/ABA
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Display Availability by
Booking Class
|
AN10NOVKWILON/ABA/CT
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Display Availability by
Transit Point
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AN10NOVKWIJFK/XLHR
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Display Availability by
departure time
|
AN18MARKWIDXB1500
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Display Dual Availability
|
AN10NOVKWILON/ABA*25NOV
|
FOLLOW
UP ENTRIES:
Request Return Availability ACR25DEC
Change
Availability to next day MN
Change
Availability to previous day MY
Change
Availability to 2 days later AC2
Change Availability to 5 days earlier AC-5
Redisplay previous Availability MPAN
Change
Origin City ACDXB
Change Destination City AC//PAR
Change to Specific Airline AC/AEK
Flight
Information from Line no 2 of availability DO2
Flight
Information for specific Flight & Date DOBA156/01DEC
Five
Mandatory Elements to create a PNR on Amadeus system (STEPS TO CREAT PNR)
|
STEP NO
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MANDATORY ELEMENTS
|
AMADEUS ENTRIES
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|
1
|
ITINERARY ELEMENT
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AN15JUNKWIDXB/AKU – SEE
AVAILABILITY SS1Y1 - SELL SEAT IN Y CLASS & LINE NO 1
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2
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NAME ELEMENT
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NM1PRINCE/MOHAMMEDMR
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3
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CONTACT ELEMENT (AGENCY)
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AP KWI 965 24812345 AMADEUS
TRAVELS
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4
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TICKET ARRANGEMENTS
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TKOK
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5
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RECEIVED FROM
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RF CHALES
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6
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ER
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AFTER YOU DO ABOVE STEPS END
(SAVE)AND RETRIEVE PNR
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SEGMENT
SELL OPTIONS: FOR HELP: HE SS
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SS1Y1
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SHORT SELL
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SS1YJ1
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IF CONX FLTS KWI-LON-NYC
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SS1YJA1
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IF CONNECTION MORE THAN 2
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SS1Y1/PE
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WAITLIST SEGMENT
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SSKU301Y15JANKWIBOM1
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LONG SELL
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NAME
OPTIONS
FOR
HELP: HE NM
|
TYPES
|
ENTRIES
|
|
NM1ALGHANIM/MOHD MR
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Single Name – Adult
|
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NM1ALGHANIM/ALI (CHD)
|
Single Name – Child
|
|
NM1ALGHANIM/ALI (CHD/01JAN05)
|
Single Name – Child (Date of
Birth)
|
|
NM1ALGHANIM/ALI(INF/ROSE/01JAN12)
|
One Adult and One Infant with
Same Family Name
|
|
NM1ALGHANIM/ALI(INFKHALDI/EMAN/01JAN12)
|
One Adult and One Infant with
Different Family Name
|
|
NM3ALGHANIM/A MR/B MRS/C MR
|
3 Adults with Same Family
Names – One entry
|
|
NM2AlGHANIM/A MR/B MSTR(CHD)
|
1 Adult and 1 Child with Same
family names
|
|
1/(INF/ROSE/1MAY12) 1 is
adult
|
Add infant name having same
Family Name as passenger NO 1 after creating a PNR
|
|
1/(INFMOHD/JACK/1MAY08)
|
Add infant name having
Different Family Name as passenger NO 1 after creating a PNR
|
|
2/(CHD)
|
Add Child Tag for passenger
number 2 after creating PNR
|
TICKETING
ARRANGEMENT:
|
TKTL/15AUG
|
TICKET TIME LIMIT IS USED TO
REQUEST TICKET ISSUANCE ON SPECIFIC DAT AND TIME (AUTOMATIC QUEUE PLACEMENT
TO QUEUE NO 8 AND CATEGORY C1)
|
|
TKOK
|
TICKETS HAVE BEEN ISSUED (NO
QUEUE PLACEMENT)
|
FOLLOW UP
COMMANDS:
IG Ignore PNR
IR Ignore changes and re-displays PNR
RT Redisplay PNR
REMARKS
IN PNR (RM)
|
RM NEED TO RECONFIRM WITH PAX
(Free flow text)
|
General Remark only View by
Amadeus Airline user
|
|
RC ADVANCE TAKEN FROM PAX
(Free flow text)
|
Confidential Remarks View by
Your office
|
|
RIS KWD250.000
|
Service fee remarks for back
office accounting
|
|
APE-mohammed@yahoo.com
IEP-EML-mohammed@yahoo.com
ITR-EML-mohammed@yahoo.com
/L8
|
Insert Email Id in PNR
Email Itinerary (will show
ticket no. also)
Email E ticket (L8 – FB
element in PNR)
|
OTHER SERVICE INFORMATION
(OSI)
|
OS EK PAX IS VIP
|
Information for specific
carrier
|
SPECIAL
SERVICE REQUESTS (SSR)
|
SRVGML
|
Meal request – Vegetarian
Vegan Meal To get meal codes in Amadeus use help page: HE MEAL…….and MS22
|
|
SRMOML/P2
|
Moslem Meal for passenger no
2
|
|
SRSPML-FREE FLOW TEXT
|
Meal request – Special Meal
|
|
SRWCHC SRWCHR/P2
|
Wheelchair request To get
wheelchair codes in Amadeus use help page: GGCODEW
|
|
SRBSCT
|
Bassinet Request for Infant
|
|
SM2
|
Seat Map Display for segment
no 2
|
|
FFDQR-123456789
|
Display a Frequent Flyer Name
from the Airlines Data
|
|
FFNQR-1234567890
|
Enter Frequent Flyer Number
Automated
|
|
FFNQR-1234567890/P2
|
Enter FFN for passenger no
|
|
SRFQTVEK-EK123456789
|
Manual Entry for Frequent
Flyer Number
|
|
SRFQTVBA-AA1234567/P1
|
Create an SSR element for
Mileage Accrual
|
AMADEUS
PNR RETRIEVAL
|
RTPNRPNR
|
Retrieve Booking (Reference)
by Amadeus PNR
|
|
RT/ALSHATTY
|
By Name
|
|
RT/B
|
By starting alphabet
|
|
RT/ALSATTY*A
|
By Name (only active PNRs
only)
|
|
RT4
|
From the list
|
|
RT0
|
To return back to the list
|
|
LP/KU541/20DEC
|
By flight number & date
|
|
LP6
|
From the LM list
|
AMADEUS
PNR UPDATE AND MODIFICATION
|
XE3
|
To cancel segments/elements
number 3
|
|
XE3,5,7
|
To Cancel segments/elements
number 3 and 5 and 7
|
|
XI
|
To Cancel Amadeus Booking
|
|
3/RR
|
To reconfirm segment
|
|
6/KWI WAFA 3344332-H
|
Update phone element
|
|
SX
|
To cancel Seat request
|
|
SBK
|
To rebook all segment in K
class
|
|
SBK3
|
To rebook segment number 2 in
K class
|
|
SB25DEC3
|
To Change date to 25DEC for
segment number 3
|
|
SO EK M DXBKWI or SO EK M
23DEC DXBKWI or SO YY F DXBKWI
|
Insert OPEN segment
|
|
2/(CHD)
|
Add Child tag for passenger
number 2
|
|
SIARNK
|
Insert ARNK – Surface segment
|
|
DO3 or DOKU541
|
To check flight information
|
APIS/
DOCS THE ADVANCE PASSENGER INFORMATION SYSTEM
SRDOCS
BA HK1-P-GBR-012345678-GBR-30JUN73-M-14APR09-JOHNSON-SIMON -PAUL/P1/S3
|
SR
|
TRANSACTION CODE
|
|
DOCS
|
SSR CODE FOR TRAVEL DOCUMENT
|
|
BA
|
AIRLINE CODE
|
|
HK
|
ACTION CODE (HK ONLY)
|
|
1
|
NUMBER OF SERVICES REQUESTED
|
|
-P
|
DASH, TRAVEL DOCUMENT TYPE I
- IDENTITY CARD P - PASSENGER PASSPORT
|
|
-KWT
|
DASH, DOCUMENT ISSUING
COUNTRY/STATE (THREE-LETTER AIRIMP COUNTRY CODE)
|
|
-012345678
|
DASH, TRAVEL DOCUMENT NUMBER
(UP TO 15 DIGITS INCLUDING SPACES)
|
|
-KWT
|
DASH, PASSENGER/CREW
NATIONALITY (THREE-LETTER AIRIMP COUNTRY CODE)
|
|
-30JUN73
|
DASH, DATE OF BIRTH -
(DDMMMYY FORMAT)
|
|
-M
|
DASH, GENDER INDICATOR M -
MALE F - FEMALE MI - MALE INFANT FI - FEMALE INFANT U - UNDISCLOSED GENDER
|
|
-01JAN15
|
DASH, TRAVEL DOCUMENT EXPIRY
DATE
|
|
-JOHNSON
|
DASH, TRAVEL DOCUMENT SURNAME
|
|
-SIMON
|
DASH, TRAVEL DOCUMENT FIRST
GIVEN NAME
|
|
-PAUL
|
DASH, TRAVEL DOCUMENT SECOND
NAME(S)
|
|
/P1
|
PASSENGER ASSOCIATION
|
|
/S3
|
SEGMENT ASSOCIATION
|
RESERVATION STATUS CODES
HK -
CONFIRMED SEGMENT
HL - WAITLIST SEGMENT
HN - WAITLIST (HOLDING NEED)
RQ - WAITLIST (FOR SEGMENT IN TST)
TK -
SCHEDULE CHANGE
RR –
RECONFIRMED
KL - CONFIRMED FROM WAITLIST
UC - UNABLE TO CONFIRM
UN - UNABLE,
DOES NOT OPERATE
US - UNABLE
TO ACCEPT SALE, HAVE WAITLISTED
HX - SEGMENT
CANCELLED
NO - NO ACTION TAKEN BY AIRLINE
KK –
CONFIRMED
PK - PASSIVE SEGMENT
GK - GHOST
SEGMENT (FOR PRICING ONLY)
SPLIT OR
DEVIDE AMADEUS PNR
|
Steps
|
Action
|
Entry
|
|
1
|
Split Passenger Number 2 and
4
|
SP2,4
|
|
2
|
Received From
|
RFPAX
|
|
3
|
File Split
|
EF
|
|
4
|
Received From
|
RFPAX
|
|
5
|
End & Retrieve
|
ER
|
To
Display list of Split PNRS = RTAXR
To
Display PNR from the list = RT2 (No. from List)
AMADEUS
QUEUES
|
DIPLAY THE QUEUE SUMMARY (all
queues)
|
QTQ
|
|
DISPLAY Q COUNT FOR ALL QUEUE
HAVING PNRS OR MESSAGES IN THEM
|
QT
|
|
To start work on a Queue (
Enter queue no 8)
|
QS8
|
|
To remove the PNR from queue
|
QN
|
|
To move to next PNR in Queue
|
QD OR IG
|
|
To exit from queue
|
QI
|
|
To place PNR to specific
queue no.
|
QE50
|
|
TO place PNR to specific
queue and Category no.
|
|
To remove all PNRs from a
specific Q no
|
QR12
|
|
To Activate a Queue with 3
Categories
|
QA50C3
|
|
To add category in an
existing Queue
|
QAC50C2-3
|
|
To Delete a Queue
|
QK50
|
|
To Ad name to a Queue
|
QAQ50NAME
|
|
To delete Queue name
|
QAN50
|
|
To Ad name to a category
|
QAN50C1NAME
|
|
To Delete Category Name
|
QAN50C1
|
|
To display Queue no.
|
QC50CE
|
|
To Start working on Category
2
|
QS50C3
|
|
To Remove all PNRs from Q70
Category 2
|
QR70C2
|
|
To transfer a booking to a
different office
|
QE/KWI1A0900/8C3
|
|
To send a general Message
|
QE/KWIKT2269/97
|
basic
fare display
|
FQDKWILON/ABA/D10OCT
|
FARE DISPLAY REQUEST
|
|
ROE 0.280524 UP TO 1.00 KWD
|
Rate of Exchange and Currency
|
|
10OCT12**10OCT12
|
FARE REQUESTED DATE
|
|
/BA
|
FARES FOR REQUESTED AIRLINE If you do not specify an
airline it appears as /YY
|
|
KWILON
|
CITY PAIR
|
|
/NSP
|
Normal and special fares • NLX - normal and excursion
fares • CNX - companion, normal and excursion fares
|
|
;EH
|
Fares based on a specific global routing indicator
|
|
/TPM 2894
|
Ticketed point mileage This is the actual published
mileage for the route
|
|
/MPM 3672
|
Maximum permitted mileage This is the maximum number of
miles you can travel on this route on this fare to avoid extra charges.
|
FQD
ENTRIES (FARE QUOTE DISPLAY)
|
FQDKWILON
|
Display Fare for a Specific
Sector - OW & RT
|
|
FQDKWIMNL/AQR
|
Display fare for specific
Airline
|
|
FQDKWIMNL/AQR/D15DEC
|
Display fare for specific
Airline and Date
|
|
FQDKWILON/IO
|
Display Fare for a Specific
Sector on YY Carriers - OW
|
|
FQDKWILON/IR
|
Display Fare for a Specific
Sector on YY Carriers – RT
|
|
FQDKWIMNL/AQR,GF,KU,EK
|
Display fare for multiple
airline
|
|
FQDKWILON/ABA/IH
|
Display Fare for a Specific
Sector on BA Carriers – ½ RT NUC
|
|
FQDKWILON/AKU/R,-CNN
|
Display Fare child with PTC
|
|
FQDKWICAI/AKU/R,-IN
|
Display Fare Infant
|
|
FQDKWICAI/AKU/R,-ZZ
|
Display youth fare
|
|
FQDKWILON/ABA/IR/D15AUG12/R,01JAN12
|
Different Travel And
Ticketing Dates – Future Date
|
Fare Notes:
these are follow up entries of FQD
|
FQN1
|
Display Fare note of line 1
|
|
FQN1*LI
|
Display list of Fare Note
Paragraph.
|
|
FQN1*AP
|
Display Specific Paragraph
from line No. 1
|
|
FQN1*PE
|
Display penalty paragraph
from line no 1
|
|
FQR2
|
Display Routing Information
on line No 1
|
CURRENCY
CONVERSIONS
|
FQC37.87NUC/KWD
|
Convert from a NUC to a
designated currency
|
|
FQC10.000KWD/NUC
|
Convert from a designated
currency to a NUC
|
|
FQC100.00USD/KWD
|
Convert one currently to
another currency (USD to KWD)
|
|
FQC100.00USD/KWD/15DEC11
|
Convert currencies up to 12
months in the past
|
ITINERARY
PRICING
|
FXP
|
Fare quote a new or retrieved
PNR, create a TST
|
|
FXT3
|
Select the fare on line 3 for
all passengers
|
|
FXT4/P1
|
Select the fare on line 4 for
passenger 1
|
|
FXT4/P2,3
|
Select the fare on line 4 for
passengers 2 and 3
|
|
FXT1/P1,3//5/P2
|
Select different fares for
selected passengers
|
|
FXP/P1
|
Fare quote passenger no.1
|
|
FXP/P1,2,5
|
Fare quote passengers 1, 2,
and 5
|
|
FXP/P1-3
|
Fare quote passengers 1
through 3
|
|
FXP/INF
|
Fare quote only infants
|
|
FXP/PAX
|
Fare quote only non-infants
|
|
FQQ3
|
View the ticket image for the
fare on line 3
|
|
TQT
|
Display all TST
|
|
TQT/T1
|
Display TST number 1
|
|
TQT/T2
|
Display TST number 2
|
INFORMATIVE
PRICING
|
FXX
|
FARE QUOTE WITHOUT TST
|
|
FXX/S2,3
|
FOR SPECIFIC SEGMENT
|
|
FXA
|
BEST AVAILABLE FARE
|
|
FXR
|
BEST AVAILABLE FARE AND
REBOOK THE CLASS
|
|
FXA/KC -BUSINESS
|
BEST AVAILABE FARE FOR CABIN
|
|
FXA/KF -FIRST CLASS
|
|
FXX/RCH
|
FARE QUOTE FOR CHILD
|
|
FXX/RIN
|
FARE QUOTE FOR INFANT
|
STEPS TO
ISSUE TICKET
1. FXP –FARE QUOTE FOR CLASS
BOOKED OR FXB – BEST FARE
2. FPCASH -FORM OF PAYMENT
3. FM0 -COMMISSION
4. FVKU -PLATING CARRIER (IF
PRESENT DO NOT INSERT AGAIN)
5. RFS;ER -REFERENCE AND ER
6. TTP OR TTP/T1 –TST WISE OR
TTP/P1 – PAX WISE
DISPLAY
TST (TRANSITIONALY STORED TICKET) AND TWD (ELECTRONIC TICKET)
|
TQT
|
Display a TST
|
|
TQT/T2
|
Display a TST number 2
|
|
TWD
|
Display E- ticket record from
PNR
|
|
TWD/L6
|
Display E- ticket record from
PNR referring specific FA or FHE element. (L6)
|
|
TWD/TKT229-1234567890
|
Display E- ticket record
using ticket number outside PNR
|
VOID
-ELECTRONIC TICKET (E TICKET)
|
STEP 1.
|
TWD/L6 - DISPLAY E TICKET
FROM PNR BY FA OR FHE LINE NO OR TWD/TKT125-1234567890 - DISPLAY E TICKET BY
TICKET NUMBER
|
|
STEP 2.
|
TWX - VOID E TICKET
|
