Learn PNR Booking in AMADEUS

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To sign into first available area JI1234AA/AS

 To Sign in to all six areas together JI*1234AA/AS

 To Sign In to one area JIA1234AA/AS

 To Sign in to more than one work area JIB/C1234AA/AS

 To move to another active work area (area B) JM

 To redisplay sign-in message JB

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Sign Out of multiple work areas JOC/D

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ENCODING AND DECODING

For more information, see HE ENCODE or HE DECODE. FUNCTION
	ENTRY FOR ENCODE				ENTRY FOR DECODE
City		DAN BRISBANE		DAC DXB
Airport		DAN JOHN F KENNEDY		DAC CDG
Country		DC FRANCE		DC AU
To know the currency of country		DC SWITZERLAND		DC SA
State / province (US, AU,CA,BR,AR only)		DNS US		DNS FLORIDA
Airline		DNA AIR FRANCE		DNA LH
Equipment / Aircraft Type		DNE AIRBUS		DNE 747
Hotel		DNH MARRIOTT		DNH EM
Car		DNC AVIS		DNC ZI
Date Time			DDLON
Check Time Difference			DDKWI 1130/DXB

AMADEUS ONLINE HELP AND E SUPPORT

DISPLAY MAIN HELP INDEX HE

 DISPLAY SUBJECT INDEX HE FARES

HELP ON TRANSACTION CODE HE FQD

 HELP ON PREVIOUS ENTRY HE/

ACCESS HELP BY QUICKPATH HE TICKETING

 MOVE WITHIN A PAGE MS106

 MOVE TO LAST HELP PAGE MP GG

WORKING WITH A TIMETABLE DISPLAY

TIMETABLE DISPLAY	TN 20MAY PARKTM
TIME TABLE for specific carrier	TIME TABLE for specific carrier

SCHEDULE DISPLAY

BASIC SCHEDULE ENTRY	SN15DECKWIDXB
SCHEDULE FOR SPECIFIC AIRLINE	SN15DECKWIDXB/AEK

Basic Availability Entry:	AN 10OCT KWILON
Display Basic Amadeus Availability (Today)	ANDXB
Display Availability by Date	AN10NOVKWILON
Display Availability by Date & Airline	AN10NOVKWILON/ABA
Display Availability by Booking Class	AN10NOVKWILON/ABA/CT
Display Availability by Transit Point	AN10NOVKWIJFK/XLHR
Display Availability by departure time	AN18MARKWIDXB1500
Display Dual Availability	AN10NOVKWILON/ABA*25NOV

FOLLOW UP ENTRIES:

 Request Return Availability ACR25DEC

Change Availability to next day MN

Change Availability to previous day MY

Change Availability to 2 days later AC2
Change Availability to 5 days earlier AC-5

 Redisplay previous Availability MPAN

Change Origin City ACDXB

 Change Destination City AC//PAR
Change to Specific Airline AC/AEK

Flight Information from Line no 2 of availability DO2

Flight Information for specific Flight & Date DOBA156/01DEC

Five Mandatory Elements to create a PNR on Amadeus system (STEPS TO CREAT PNR)

STEP NO	MANDATORY ELEMENTS	AMADEUS ENTRIES
1	ITINERARY ELEMENT	AN15JUNKWIDXB/AKU – SEE AVAILABILITY SS1Y1 - SELL SEAT IN Y CLASS & LINE NO 1
2	NAME ELEMENT	NM1PRINCE/MOHAMMEDMR
3	CONTACT ELEMENT (AGENCY)	AP KWI 965 24812345 AMADEUS TRAVELS
4	TICKET ARRANGEMENTS	TKOK
5	RECEIVED FROM	RF CHALES
6	ER	AFTER YOU DO ABOVE STEPS END (SAVE)AND RETRIEVE PNR

SEGMENT SELL OPTIONS: FOR HELP: HE SS

SS1Y1	SHORT SELL
SS1YJ1	IF CONX FLTS KWI-LON-NYC
SS1YJA1	IF CONNECTION MORE THAN 2
SS1Y1/PE	WAITLIST SEGMENT
SSKU301Y15JANKWIBOM1	LONG SELL

NAME OPTIONS                                                                               FOR HELP: HE NM

TYPES	ENTRIES
NM1ALGHANIM/MOHD MR	Single Name – Adult
NM1ALGHANIM/ALI (CHD)	Single Name – Child
NM1ALGHANIM/ALI (CHD/01JAN05)	Single Name – Child (Date of Birth)
NM1ALGHANIM/ALI(INF/ROSE/01JAN12)	One Adult and One Infant with Same Family Name
NM1ALGHANIM/ALI(INFKHALDI/EMAN/01JAN12)	One Adult and One Infant with Different Family Name
NM3ALGHANIM/A MR/B MRS/C MR	3 Adults with Same Family Names – One entry
NM2AlGHANIM/A MR/B MSTR(CHD)	1 Adult and 1 Child with Same family names
1/(INF/ROSE/1MAY12) 1 is adult	Add infant name having same Family Name as passenger NO 1 after creating a PNR
1/(INFMOHD/JACK/1MAY08)	Add infant name having Different Family Name as passenger NO 1 after creating a PNR
2/(CHD)	Add Child Tag for passenger number 2 after creating PNR

TICKETING ARRANGEMENT:

TKTL/15AUG	TICKET TIME LIMIT IS USED TO REQUEST TICKET ISSUANCE ON SPECIFIC DAT AND TIME (AUTOMATIC QUEUE PLACEMENT TO QUEUE NO 8 AND CATEGORY C1)
TKOK	TICKETS HAVE BEEN ISSUED (NO QUEUE PLACEMENT)

FOLLOW UP COMMANDS:

 IG Ignore PNR

 IR Ignore changes and re-displays PNR

 RT Redisplay PNR

REMARKS IN PNR (RM)

RM NEED TO RECONFIRM WITH PAX (Free flow text)	General Remark only View by Amadeus Airline user
RC ADVANCE TAKEN FROM PAX (Free flow text)	Confidential Remarks View by Your office
RIS KWD250.000	Service fee remarks for back office accounting
APE-mohammed@yahoo.com IEP-EML-mohammed@yahoo.com ITR-EML-mohammed@yahoo.com /L8	Insert Email Id in PNR Email Itinerary (will show ticket no. also) Email E ticket (L8 – FB element in PNR)

OTHER SERVICE INFORMATION (OSI)

OS EK PAX IS VIP

Information for specific carrier

SPECIAL SERVICE REQUESTS (SSR)

SRVGML	Meal request – Vegetarian Vegan Meal To get meal codes in Amadeus use help page: HE MEAL…….and MS22
SRMOML/P2	Moslem Meal for passenger no 2
SRSPML-FREE FLOW TEXT	Meal request – Special Meal
SRWCHC SRWCHR/P2	Wheelchair request To get wheelchair codes in Amadeus use help page: GGCODEW
SRBSCT	Bassinet Request for Infant
SM2	Seat Map Display for segment no 2
FFDQR-123456789	Display a Frequent Flyer Name from the Airlines Data
FFNQR-1234567890	Enter Frequent Flyer Number Automated
FFNQR-1234567890/P2	Enter FFN for passenger no
SRFQTVEK-EK123456789	Manual Entry for Frequent Flyer Number
SRFQTVBA-AA1234567/P1	Create an SSR element for Mileage Accrual

AMADEUS PNR RETRIEVAL

RTPNRPNR	Retrieve Booking (Reference) by Amadeus PNR
RT/ALSHATTY	By Name
RT/B	By starting alphabet
RT/ALSATTY*A	By Name (only active PNRs only)
RT4	From the list
RT0	To return back to the list
LP/KU541/20DEC	By flight number & date
LP6	From the LM list

AMADEUS PNR UPDATE AND MODIFICATION

XE3	To cancel segments/elements number 3
XE3,5,7	To Cancel segments/elements number 3 and 5 and 7
XI	To Cancel Amadeus Booking
3/RR	To reconfirm segment
6/KWI WAFA 3344332-H	Update phone element
SX	To cancel Seat request
SBK	To rebook all segment in K class
SBK3	To rebook segment number 2 in K class
SB25DEC3	To Change date to 25DEC for segment number 3
SO EK M DXBKWI or SO EK M 23DEC DXBKWI or SO YY F DXBKWI	Insert OPEN segment
2/(CHD)	Add Child tag for passenger number 2
SIARNK	Insert ARNK – Surface segment
DO3 or DOKU541	To check flight information

APIS/ DOCS THE ADVANCE PASSENGER INFORMATION SYSTEM

SRDOCS BA HK1-P-GBR-012345678-GBR-30JUN73-M-14APR09-JOHNSON-SIMON -PAUL/P1/S3

SR	TRANSACTION CODE
DOCS	SSR CODE FOR TRAVEL DOCUMENT
BA	AIRLINE CODE
HK	ACTION CODE (HK ONLY)
1	NUMBER OF SERVICES REQUESTED
-P	DASH, TRAVEL DOCUMENT TYPE I - IDENTITY CARD P - PASSENGER PASSPORT
-KWT	DASH, DOCUMENT ISSUING COUNTRY/STATE (THREE-LETTER AIRIMP COUNTRY CODE)
-012345678	DASH, TRAVEL DOCUMENT NUMBER (UP TO 15 DIGITS INCLUDING SPACES)
-KWT	DASH, PASSENGER/CREW NATIONALITY (THREE-LETTER AIRIMP COUNTRY CODE)
-30JUN73	DASH, DATE OF BIRTH - (DDMMMYY FORMAT)
-M	DASH, GENDER INDICATOR M - MALE F - FEMALE MI - MALE INFANT FI - FEMALE INFANT U - UNDISCLOSED GENDER
-01JAN15	DASH, TRAVEL DOCUMENT EXPIRY DATE
-JOHNSON	DASH, TRAVEL DOCUMENT SURNAME
-SIMON	DASH, TRAVEL DOCUMENT FIRST GIVEN NAME
-PAUL	DASH, TRAVEL DOCUMENT SECOND NAME(S)
/P1	PASSENGER ASSOCIATION
/S3	SEGMENT ASSOCIATION

RESERVATION STATUS CODES

HK - CONFIRMED SEGMENT

 HL - WAITLIST SEGMENT

 HN - WAITLIST (HOLDING NEED)

 RQ - WAITLIST (FOR SEGMENT IN TST)

TK - SCHEDULE CHANGE

RR – RECONFIRMED

 KL - CONFIRMED FROM WAITLIST

 UC - UNABLE TO CONFIRM

UN - UNABLE, DOES NOT OPERATE

US - UNABLE TO ACCEPT SALE, HAVE WAITLISTED

HX - SEGMENT CANCELLED

 NO - NO ACTION TAKEN BY AIRLINE

KK – CONFIRMED

 PK - PASSIVE SEGMENT

GK - GHOST SEGMENT (FOR PRICING ONLY)

SPLIT OR DEVIDE AMADEUS PNR

Steps	Action	Entry
1	Split Passenger Number 2 and 4	SP2,4
2	Received From	RFPAX
3	File Split	EF
4	Received From	RFPAX
5	End & Retrieve	ER

To Display list of Split PNRS = RTAXR

To Display PNR from the list = RT2 (No. from List)

AMADEUS QUEUES

DIPLAY THE QUEUE SUMMARY (all queues)	QTQ
DISPLAY Q COUNT FOR ALL QUEUE HAVING PNRS OR MESSAGES IN THEM	QT
To start work on a Queue ( Enter queue no 8)	QS8
To remove the PNR from queue	QN
To move to next PNR in Queue	QD OR IG
To exit from queue	QI
To place PNR to specific queue no.	QE50
TO place PNR to specific queue and Category no.
To remove all PNRs from a specific Q no	QR12
To Activate a Queue with 3 Categories	QA50C3
To add category in an existing Queue	QAC50C2-3
To Delete a Queue	QK50
To Ad name to a Queue	QAQ50NAME
To delete Queue name	QAN50
To Ad name to a category	QAN50C1NAME
To Delete Category Name	QAN50C1
To display Queue no.	QC50CE
To Start working on Category 2	QS50C3
To Remove all PNRs from Q70 Category 2	QR70C2
To transfer a booking to a different office	QE/KWI1A0900/8C3
To send a general Message	QE/KWIKT2269/97

basic fare display

FQDKWILON/ABA/D10OCT	FARE DISPLAY REQUEST
ROE 0.280524 UP TO 1.00 KWD	Rate of Exchange and Currency
10OCT12**10OCT12	FARE REQUESTED DATE
/BA	FARES FOR REQUESTED AIRLINE If you do not specify an airline it appears as /YY
KWILON	CITY PAIR
/NSP	Normal and special fares • NLX - normal and excursion fares • CNX - companion, normal and excursion fares
;EH	Fares based on a specific global routing indicator
/TPM 2894	Ticketed point mileage This is the actual published mileage for the route
/MPM 3672	Maximum permitted mileage This is the maximum number of miles you can travel on this route on this fare to avoid extra charges.

FQD ENTRIES (FARE QUOTE DISPLAY)

FQDKWILON	Display Fare for a Specific Sector - OW & RT
FQDKWIMNL/AQR	Display fare for specific Airline
FQDKWIMNL/AQR/D15DEC	Display fare for specific Airline and Date
FQDKWILON/IO	Display Fare for a Specific Sector on YY Carriers - OW
FQDKWILON/IR	Display Fare for a Specific Sector on YY Carriers – RT
FQDKWIMNL/AQR,GF,KU,EK	Display fare for multiple airline
FQDKWILON/ABA/IH	Display Fare for a Specific Sector on BA Carriers – ½ RT NUC
FQDKWILON/AKU/R,-CNN	Display Fare child with PTC
FQDKWICAI/AKU/R,-IN	Display Fare Infant
FQDKWICAI/AKU/R,-ZZ	Display youth fare
FQDKWILON/ABA/IR/D15AUG12/R,01JAN12	Different Travel And Ticketing Dates – Future Date

Fare Notes: these are follow up entries of FQD

FQN1	Display Fare note of line 1
FQN1*LI	Display list of Fare Note Paragraph.
FQN1*AP	Display Specific Paragraph from line No. 1
FQN1*PE	Display penalty paragraph from line no 1
FQR2	Display Routing Information on line No 1

CURRENCY CONVERSIONS

FQC37.87NUC/KWD	Convert from a NUC to a designated currency
FQC10.000KWD/NUC	Convert from a designated currency to a NUC
FQC100.00USD/KWD	Convert one currently to another currency (USD to KWD)
FQC100.00USD/KWD/15DEC11	Convert currencies up to 12 months in the past

ITINERARY PRICING

FXP	Fare quote a new or retrieved PNR, create a TST
FXT3	Select the fare on line 3 for all passengers
FXT4/P1	Select the fare on line 4 for passenger 1
FXT4/P2,3	Select the fare on line 4 for passengers 2 and 3
FXT1/P1,3//5/P2	Select different fares for selected passengers
FXP/P1	Fare quote passenger no.1
FXP/P1,2,5	Fare quote passengers 1, 2, and 5
FXP/P1-3	Fare quote passengers 1 through 3
FXP/INF	Fare quote only infants
FXP/PAX	Fare quote only non-infants
FQQ3	View the ticket image for the fare on line 3
TQT	Display all TST
TQT/T1	Display TST number 1
TQT/T2	Display TST number 2

INFORMATIVE PRICING

FXX	FARE QUOTE WITHOUT TST
FXX/S2,3	FOR SPECIFIC SEGMENT
FXA	BEST AVAILABLE FARE
FXR	BEST AVAILABLE FARE AND REBOOK THE CLASS
FXA/KC -BUSINESS	BEST AVAILABE FARE FOR CABIN
FXA/KF -FIRST CLASS
FXX/RCH	FARE QUOTE FOR CHILD
FXX/RIN	FARE QUOTE FOR INFANT

STEPS TO ISSUE TICKET

1. FXP –FARE QUOTE FOR CLASS BOOKED OR FXB – BEST FARE

2. FPCASH -FORM OF PAYMENT

3. FM0 -COMMISSION

4. FVKU -PLATING CARRIER (IF PRESENT DO NOT INSERT AGAIN)

5. RFS;ER -REFERENCE AND ER

6. TTP OR TTP/T1 –TST WISE OR TTP/P1 – PAX WISE

DISPLAY TST (TRANSITIONALY STORED TICKET) AND TWD (ELECTRONIC TICKET)

TQT	Display a TST
TQT/T2	Display a TST number 2
TWD	Display E- ticket record from PNR
TWD/L6	Display E- ticket record from PNR referring specific FA or FHE element. (L6)
TWD/TKT229-1234567890	Display E- ticket record using ticket number outside PNR

VOID -ELECTRONIC TICKET (E TICKET)

STEP 1.	TWD/L6 - DISPLAY E TICKET FROM PNR BY FA OR FHE LINE NO OR TWD/TKT125-1234567890 - DISPLAY E TICKET BY TICKET NUMBER
STEP 2.	TWX - VOID E TICKET